Terms of Service

EgyptAndJordanTours.com and Partners

TERMS OF SERVICE

– EGYPT AND JORDAN TOURS AND PARTNERS

BOOK YOUR DREAM TOUR WITH EASE!

Hello there! We’re thrilled to help you book your dream tour with us. Just let us know what you’re looking for, and we’ll take it from there.

Personalized Itinerary for You

Once we have your request, our friendly travel concierges will get in touch with you. We’ll discuss all the details and create a customized itinerary just for you. Once you love it, it’s a go!

BOOKING POLICY:

Start your dream tour by paying as low as 25% of the total cost. During festive periods like Christmas, New Year, and Easter, we require a 50% down payment. Feel free to pay the rest two days before your arrival or in cash when you arrive – we’ve got you covered!

CREDIT CARD PAYMENTS:

If you’re paying by credit card, we need a signed letter from you. This letter gives us permission to charge your card. Make sure the signature matches the one on your card and passport.

Fair Cancellation Fees: (Excluding Peak Periods)

If you cancel your trip, you’ll have to pay:

  • From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
  • 35% of the tour price if you cancel 60-31 days before arrival.
  • 50% of the tour price if you cancel 30-15 days before arrival.
  • 100% of the tour price if you cancel 14-1 days before arrival.

Additionally, airlines also have their fees, and there’s a 5% bank fee on refunds.

Fair Cancellation Fees For Christmas, New Year and Easter Vacation:

If you cancel your trip, you’ll have to pay:

  • From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
  • 50% of the tour price if you cancel 60-31 days before arrival.
  • 75% of the tour price if you cancel 30-15 days before arrival.
  • 100% of the tour price if you cancel 14-1 days before arrival.

Additionally, airlines also have their fees, and there’s a 5% bank fee on refunds.

Refunds

If you need a refund, we’ll send it back the same way you paid. If you don’t show up for your reservation, we can’t give a refund. We also deduct a 5% bank fee from all refunds.

FORCE MAJEURE:

We offer a very flexible cancellation policy in case the government or the airline issues a NOT TO TRAVEL warning to the designated destination. In the event of this happening, we will refund you the amount paid for the tour package, or in some cases, your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked. Reservations will be adjusted to reflect these travel credits automatically. Only flight cancellation/changing fees are charged, according to the airline’s terms and conditions, and bank surcharges fees are applied to the deposit amount paid.

Here at Egypt and Jordan Tours, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.

ACCOMMODATION:

Prices are for two people sharing a room. Single rooms cost extra. We choose hotels based on their quality. Prices can change without notice.

FLIGHTS:

1. Domestic Flights: The price we quote is an average and the timing is approximate. Changing your flight may change the price.
2. International Flights: We can offer good rates from your home to your destination.

BLACK FRIDAY OFFERS:

Black Friday deals will be available till November 30th on our website. Offers are only valid on new inquiries made during the Black Friday sale. Our Black Friday offers may apply to occasional and seasonal holiday packages. Exclusions may apply.

RESPONSIBILITY:

We’re not responsible for any problems caused by things outside our control, like weather, wars, or changes made by hotels or airlines. We don’t cover any extra costs because of these issues.

SPECIAL REQUESTS POLICY

At Egypt and Jordan Tours, we want to make your experience special and enjoyable. If you have any special requests, please let us know when you make your booking. We’ll do our best to accommodate them, but we can’t guarantee that all requests can be fulfilled, including pre-bookable seats.

While we will make every effort to note and pass on your special requests to our suppliers, it’s important to understand that these requests are not guaranteed to be fulfilled. We won’t be able to specifically notify you if a request cannot be met.

Please remember that our standard services and facilities are not conditional on any special requests. We’re here to provide you with a great experience, and we’ll always go the extra mile to make it memorable for you.

CHILDREN POLICY (A CHILD SHARE PARENTS’ ROOM):

Policy 1: for packages, Nile cruises, and hotels

  • Under 2 years old: free of charge
  • Under 6 years old: 25% of total tour cost for an adult individual
  • Under 12 years old: 50% of total tour cost for an adult individual
  • All children 12 or older are considered adults.

If your tour package includes flights, an extra supplement for your child may apply. That policy is valid for maximum one child sharing parents room

Policy 2: for sightseeing tours & shore excursions

  • Under 6 years old: free of charge
  • Under 12 years old: 50% of total tour cost for an adult individual
  • All children 12 or older are considered adults.

If your sightseeing tours include domestic flights or ferry boats, an extra supplement for your child may apply.

TERMS OF PHOTOS’ USE:

To inspire others with your experiences, we will use your visuals shared online to potentially feature them on our website and social media accounts in the future. Thank you for being part of our travel community.

TIPPING

Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.

COMPLAINTS

If you have any complaints while you are in the destination, please notify the company immediately because most problems can be solved quickly. If you feel that your problem persists, call the Customer Care Manager while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to the Customer Care Management.

GENERAL TERMS OF USE

  1. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  2. United Arab of Emirates is our country of domicile.
  3. Minors under the age of 18 shall be prohibited to register as a user of this website and are not allowed to transact or use the website.
  4. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
  5. The cardholder must retain a copy of transaction records and Merchant policies and rules.
  6. We accept payments online using Visa and MasterCard credit/debit card in AED, USD, EUR, and GBP.
  7. We will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  8. Multiple transactions/bookings may result in multiple postings to the cardholder’s monthly statement.

ACCEPTANCE OF THE AGREEMENT:

The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.

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Design Your Custom Tour

Explore Egypt and Jordan your way by selecting only the attractions you want to visit

Design Your Custom Tour

Explore Egypt and Jordan your way by selecting only the attractions you want to visit