Frequently Asked Questions
If I book a tour through egyptandjordantours.com, will it be a private tour or group tour?
At egyptandjordantours.com, all tours are private tours unless otherwise stated. All tours also include the services of professional tour guides and drivers. Tours/excursion during Nile cruises are almost exclusively small group tours. If you are ever in any doubt, please contact us for verification.
If I see a tour package I like, can I request changes to certain aspects of the tour?
Absolutely! At egyptandjordantours.com, all of our tours can be customized and tailored to your needs. One of our travel consultants will be happy to make the necessary amendments to your chosen itinerary so that it matches your needs perfectly. We also offer a “Custom Tour” option. This allows you to create your own unique tour from scratch with the help of one of our tour specialists. If you choose to use this option, we recommend communicating with us via our Live Chat or by means of our toll-free phone number.
I have received the wrong tour itinerary, what must I do now?
At egyptandjordantours.com, every effort is made to ensure you receive your requested itinerary within 24 hours. If for some reason this does not happen, please contact us via email, Live Chat, or by calling our toll-free number.
I received my itinerary but I would like to have some amendments made, what should I do?
Simply reply to the email that had your itinerary is attached, and include a note letting us know what changes you would like made.
When is the best time for me to book a tour?
You can book our tours and travel at any time you wish. We do however recommend that you book as far in advance as possible. This will help to avoid possible price increase. The best time to actually travel depends on your preferences and priorities. During the High Season the weather is very pleasant, but everything costs a bit more. During the Low Season prices are lower, but the weather can be too warm for some people. High Season and Low Season rates are displayed in all of our itineraries.
Do children travel for free?
For tour packages, Nile cruises and hotel stays, egyptandjordantours.com charge the following rates for children:
- 0 to 2 years of age travel free
- 2 to 5 years of age are charged 25% of the full adult price
- Children over the age of 12 are charged the full adult price
For sightseeing tours and onshore excursions, rates are as follows:
- 0 to 5 – Free
- 6 to 11 – 50% of the full adult price
- Children 12 and up – Full adult price
Note: These rates are calculated at the time you make your reservation. Providing you have paid you deposit in full within the stipulated time, the price we quoted you will be the price you pay.
Does egyptandjordantours.com offer discounts?
Absolutely. We offer very generous discounts for group tours consisting of 10 or more people. If you intend making a group reservation, one of our consultants will be happy to discuss group discounts with you. Please note that we can only provide an accurate discount quote once your reservation has been finalized and no additional amendments are required.
Are there any other charges that I need to be aware of?
At egyptandjordantours.com we believe in transparency – the price we quote you is the price you pay. In some instances where you will encounter additional charges, such as an Exit Fee when leaving Israel, it will be mentioned clearly in your itinerary.
Is a deposit required when I book a tour?
Yes, before your tour reservation can be finalized, we require a minimum deposit of 25% or 50% if you are going to be visiting during the Christmas and New Year holiday period. If you are unable to pay the full deposit within the stipulated time (typically 7 days), you can pay your deposit in installments.
Is it safe for me to visit the Middle East?
Under no circumstance would we ever include any dangerous or potentially dangerous places in our tour itineraries. We are not willing to make any exceptions whatsoever. We have a huge network of people on the ground in all the destinations we service and we stay well-informed at all times concerning safety and/or a lack thereof.
Additionally when you travel with egyptandjordantours.com, you almost always have at least one of our representatives with you who is a local the area where you are traveling, and familiar with the current situation.
How safe is it for women to travel in Egypt and other Middle East countries?
Egypt and the other Middle Eastern countries we service are just as safe for female travelers as any other popular tourist destination. However, as is always the case, if you are traveling alone as a single female, a bit of common sense can go a long way in helping you to avoid potential trouble. To this end, we recommend dressing modestly and avoiding walking around alone in quiet and dimly lit areas at night.
As a non-Muslim, can I enter mosques mentioned in my itinerary?
Yes and No. In Egypt, nearly all mosques are open to non-Muslims, with only a few exceptions. However, this is not the case throughout the Middle East. If a mosque listed in your itinerary is not open to non-Muslim visitors it will usually be mentioned in the itinerary. If you are traveling with us, your guide will be able to advise you on this.
Are there rules about clothing when visiting mosques?
Nearly all mosques require women to have their hair covered when entering a mosque. Many mosques also call for women to cover their arms, legs and shoulders. Most mosques that welcome non-Muslim visitors are not too strict about this and only ask that you are modestly dressed and your hair is covered. Men should also be dressed modestly but they do have more freedom in this regard.
Can I go inside churches and monasteries mentioned in my itinerarie?
At the time of writing, all churches and monasteries featured in our itineraries were/are open to visitors of all faiths. Some are however closed to visitors during certain holy times, such as Lent for example.
What are the clothing requirements when visiting churches and monasteries?
Even though churches and monasteries don’t enforce any dress code, we do recommend that you dress modestly when visiting these places as well.
Do I need a separate visa for each country listed in my tour itinerary?
Yes, a separate visa is required for all Middle Eastern countries. The citizens of some Muslim countries may qualify for visa free travel in some Middle East countries. Many travelers can also purchase visas on arrival in most of the countries featured in out Middle East tour packages. Regardless of your nationality we highly recommend that you familiarize yourself with the visa requirements of each country that is featured in your preferred tour itinerary prior to booking your tour.
Is it possible to extend visas in the countries I visit during my tour?
Yes, you can usually extend your visa by visiting the nearest immigration office.
Can egyptandjordantours.com book my flights?
Yes. If you want your tour package to include flights, simply let us know beforehand. Please keep in mind that most airlines require full payment at the time of booking a flight. We will therefore need to receive the payment from you before we can book the flights for you.
Are there any health concerns I should worry about when traveling to Egypt or elsewhere in the Middle East?
Generally speaking, there is nothing to worry about when traveling to the Middle East. Some travelers do however chose to get Hepatitis C; Typhoid Fever, and Tetanus vaccinations.
Cancellations and refunds
EGYPT AND JORDAN TOURS by Memphis Tours offers a very flexible cancellation policy in case the government or the airline issues a travel warning from/to your departure country and/or your destination. In the event of this happening, we will be refunding you the amount paid for the tour package or in some cases your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked within 12 months. Reservations will be adjusted to reflect these travel credits automatically. Only the change/cancellation fees will be applied for flights according to the airline’s terms and conditions and bank surcharges applied on the deposit amount paid.